Changing to a new phone is always exciting — but one of the biggest concerns people have is: "Will I lose my WhatsApp chats and media?"
Fortunately, WhatsApp makes it easy to move your entire account, including chats, photos, videos, voice notes, and even settings, to your new phone.
In this guide, we’ll walk you through the process of migrating WhatsApp properly — step-by-step for both Android and iPhone users.
1. Before You Start: Important Things to Check
- Same Phone Number: Make sure you are using the same phone number on the new device.
- Internet Connection: A stable Wi-Fi connection is recommended (especially if you have a lot of media).
- Battery Level: Ensure both phones have enough battery or are plugged into a charger.
- Cloud Backup: Backup your WhatsApp data (Google Drive for Android, iCloud for iPhone) before moving.
✅ Tip: If you’re changing your number, use WhatsApp’s “Change Number” feature first, then migrate.
2. WhatsApp Migration: Android to Android
Step 1: Backup WhatsApp on Old Android Phone
- Open WhatsApp → Tap on the three dots → Settings → Chats → Chat backup.
-
Tap Back Up to Google Drive.
(Make sure you are connected to a Google Account and Wi-Fi.)
Step 2: Install WhatsApp on New Android Phone
- Install WhatsApp from the Google Play Store.
- Open WhatsApp and verify your phone number.
Step 3: Restore from Google Drive
- WhatsApp will automatically detect your backup.
- Tap Restore when prompted.
- Wait for the chats to restore, then media files will follow.
3. WhatsApp Migration: iPhone to iPhone
Step 1: Backup WhatsApp on Old iPhone
- Open WhatsApp → Go to Settings → Chats → Chat Backup.
- Tap Back Up Now to back up to iCloud.
Step 2: Install WhatsApp on New iPhone
- Download WhatsApp from the App Store.
- Open WhatsApp and verify your phone number.
Step 3: Restore from iCloud
- WhatsApp will prompt you to Restore Chat History.
- Tap Restore and wait for the process to complete.
4. Special Case: Android to iPhone or iPhone to Android (Cross-Platform Transfer)
Recently, WhatsApp introduced official support for moving chats between Android and iPhone.
Here’s how:
- Use "Move to iOS" app (for Android → iPhone).
- Use WhatsApp’s built-in "Transfer Chats" feature (for iPhone → Android).
Requirements:
- Both phones must be factory reset before transfer (sometimes).
- Use a cable connection (for some transfers) or QR code scanning (newer versions).
🛠 Quick steps for Android to iPhone:
- Install "Move to iOS" on Android.
- Follow iPhone setup instructions until you see "Move Data from Android".
- Choose WhatsApp.
- Transfer starts.
🛠 Quick steps for iPhone to Android:
- Open WhatsApp → Settings → Chats → Move chats to Android.
- Use USB-C to Lightning cable or wireless QR option.
5. What Gets Migrated?
- ✅ Chat messages (individual and group)
- ✅ Photos, videos, voice messages
- ✅ Profile picture
- ✅ Settings (like starred messages)
- ❌ Call history, display name, and payment history (may not transfer on some cross-platform moves).
6. Common Problems and Solutions
Problem | Solution |
---|---|
Backup not found | Make sure you’re logged into the correct Google/iCloud account. |
"Restore" stuck | Check Wi-Fi stability and storage space. Restart the process if needed. |
Cross-platform failed | Ensure both devices have the latest WhatsApp version installed. |
7. Conclusion
Migrating WhatsApp from an old device to a new one is very simple — if you follow the right steps.
Whether you’re staying on Android, moving between iPhones, or switching platforms altogether, WhatsApp now offers easy, secure ways to take your memories with you.
Need professional help?
At Dxb Technologies, we specialize in WhatsApp migration services — safe, fast, and hassle-free all over Dubai. 📱
Contact Us today for a smooth switch to your new phone!